Contact us
We’re here to help make your Havila voyage as smooth as our sailings along the Norwegian coast. Whether you have a question, need assistance, or just want to share your excitement about your upcoming voyage, we’d love to hear from you!
Frequently asked questions
We know you’re full of curiosity—that’s part of the adventure! Take a peek at our FAQ page and you'll find friendly advice, essential information, and maybe even the answer you’re looking for.
Your voyage
Looking for details about your upcoming voyage? Our MyVoyage-page contains all the information you need about how you can access your specific booking details.
Contact details
Select your location to view our opening hours in your local time, and make sure to reach out when we’re here to help.
If you're having trouble reaching us on your local number, please try contacting us on our international number: +47 70 00 70 71.
Customer Service
International: +47 7000 7071
UK: +44 3455 280 026
US: +1 833 210 9067*
Canada: +1 647 3675922
Denmark: +45 7080 1154
Sweden: +46 (0)840 000 718
Germany: 0800-72 43 122*
Norway: +47 7000 7070
*toll free
Agency Support
Agencies: +47 7000 7075
Opening hours: Mon - Fri 09:00-17:00 (CEST/CET)
Ship Phone
Open 24/7 If you need to get in contact with the ship outside opening hours.
Havila Capella, reception +47 51 00 95 50
Havila Castor, reception +47 51 00 95 55
Havila Polaris, reception +47 51 00 95 80
Havila Pollux, reception +47 51 22 42 01
Address
P.O. Box 215, 6099 Fosnavåg, Norway, Show in map
More
Is your inquiry related to:
Agencies - please visit the Agency site
Media and Marketing - please visit Media and marketing
Complaints and refunds - please visit Complaints and refunds