Booking information
Everything you need to know about booking your voyage, our pricing structure, and making changes to your booking.
Booking your voyage
Everything you need to know about booking your journey with Havila Voyages.
Can I get help with my booking?
Of course! For any questions regarding bookings or our voyages in general our customer service centre are happy to help. Give us a call at +47 7000 7070 (international), +44 3455 280 026 (UK) or +1 833 210 9067 (US).
Where can I find the terms and conditions?
A detailed overview of the terms and conditions can be found on our website. Click the link below for more information.
What is included in the price?
Full pension is included in any packaged voyage. This includes breakfast, lunch, and dinner, which is served at fixed times at our main restaurant on board. Still water is free and will be served with every meal together with coffee and tea. For breakfast, orange juice, apple juice and milk are included. Your voyage also includes free onboard Wi-Fi, as well as a TV in your cabin. Public facilities can be used freely by all our guests, including both fitness rooms on deck 7, the sauna on deck 8, and the Jacuzzi on deck 8.
What price categories are available?
The cheapest ticket is Saver. FlexiSaver and SuperFlex cost more but provide greater flexibility when it comes to changes and cancellations.
Can I pay for my voyage online?
Yes, you can. You can pay when booking your voyage.
How do I get the confirmation of my booking?
As soon as your order is confirmed, you will receive all the necessary travel documents via email. Additionally, you can access your documentation and all information related to your trip by logging into "My Voyage" at any time. If you prefer to have a paper copy of your trip details and ticket, you may print them out for convenience during check-in and boarding.
When should I book?
As early as possible. This ensures that you can travel the way you want, and it is often cheaper if you book early. For port-to-port travels, you can book no earlier than six months in advance.
Changing your booking
Find out what changes you can make to your booking and how.
How do I access my booking?
You can access your booking in full detail online on our website at our MyVoyage-portal.
Can I change my voyage?
It depends on the price category of your ticket. More information about our available price categories and the flexibility they offer can be found below.
What rules apply to cancellation?
It also depends on the price category of your ticket. Different categories have different cancellation policies.
Can I upgrade my cabin?
Yes, if there is spare capacity, you can upgrade the cabin at any time by contacting the staff on board or our customer service centre.
